Reservations & Privacy Policies
Reservations:
          All Reservations and Confirmations By Phone: 707-865-2249
Information 48 hours in advance by e-mail: info@watertreks.com


All Reservations are confirmed by phone and secured by credit card or payment in advance.  Credit Card Reservations are not charged until date of service.

The base of what we provide is Community and School Education and Research,  Recreational and Professional Skills Training, Guide Training and Internships for Outdoor Emergency Services Providers, Researchers and Educators.  Our Tourism Activities, in the form of Guided Tours and Self-Guided Rentals, fund our internships and education projects.

Booking with us is much the same as booking airfare, car rentals and accommodations.  We can fully book with reservations as much as a year in advance during the most popular times of the year.   We are available by reservation year around and we are a very popular location but we have less staffing in slower times of the year.  Please reserve 24 to 48 hours in advance to ensure staffing midweek September through May. We have plenty of local interns who want the work but we need to be able to schedule staff in advance.

Cancellation Policy:
Since we are open year around, we still operate in light mists and rain and also provide outerwear for your comfort.

No Charge: Emergencies, Accidents, Family illness and similar circumstances.

Weather: We do not charge you for cancellations do to acts of nature including if the weather is much colder, damper or windier than you originally hoped for.  An example would be a reservation to include going swimming and the weather changes to cool weather with sprinkles or if winds come up that are too strong for beginning clients to feel comfortably in control of their kayaks, unless you are taking a class to teach you how to handle those conditions and maybe even play with it.

If we suspect that the weather is changing we usually give you a call and always encourage you to call our check our weather forecasts links 24 hours in advance of your activity.

Cancellation Fees:

Small Groups: 1- 6 people: Less than 24 hours: $25 or 25%: Whichever is greater.

Medium Groups: 7-16 people: Less than 72 hours: $75 or 25%: Whichever is greater.

Large Groups: 17-30 people: Less than 7 days: $100 or 25%: Whichever is greater.

Privacy:

In the same spirit that we care for our Earth, we care about your privacy.

We will never share or sell your personal information.

You may choose to sign up for our Quarterly Recreational Update
and/or for our Activity Discount or Seasonal Activity Updates.

If you would like to receive information from our activity partners or recommended providers,  please request updates directly from them or request that we have them contact you directly.


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